“We have in excess of 18 years’ experience in the medical industry; we are truly committed to provide the very best quality of care and assistance to every one of our patients.”
Managing Director, Grainne Farrell
Lotus Medical International has been offering clients, plastic surgery in Thailand for more than 7 years. The award winning, 5 star medical tourism company is based in the UK. Lotus medical won What Clinic’s customer service award in 2010, 2011 and 2012. Lotus Medical was also awarded What Clinic’s 5 stars for treatment voted on by clients. In 2017 Lotus won Medical Live Wire’s Medical Tourism award.
“We have in excess of 18 years’ experience in the medical industry; we are truly committed to provide the very best quality of care and assistance to every one of our patients.” Managing Director, Grainne Farrell, noticed on one of her many visits to Thailand, the remarkable growth in medical tourism. She met and spoke to scores of people who had experience of the burgeoning trend.
With a decade’s experience in the UK medical industry she could evaluate the responses of patients who had undergone plastic surgery in Thailand. These ranged from terrific to terrible! Armed with this insight and her knowledge of hospitals and skilled physicians, she committed to making outstanding healthcare both affordable and available to everyone.
It was this dedication that enthused Miss Farrell to start Lotus Medical International with the intention of helping patients find not only the most proficient surgeons for their chosen procedure, but to also make their experience of plastic surgery in Thailand as easy as possible. She does this by managing every step of the process for them. This takes all the worry and stress out of the event.
Lotus Medical International deals solely with JCI/ISO Accredited International Hospitals. The company thoroughly checks all surgeons and medical practitioners with whom they work. “All our surgeons and physicians are Board Certified; they are seen as experts in their respective areas of medicine and many have trained at world famous medical facilities located all over the world.”
Lotus Medical International offers a unique service. It comprises a “complete medical experience”, which supports you from start to finish on your journey. “We provide all round assistance during your stay for plastic surgery or any other intervention in Thailand. We assign to you a personal Medical Host, who accompanies you to every one of your appointments in order to guide and support you. The Host provides you with a mobile phone so you are only a call away from any assistance you might require on a 24 hour basis. We also arrange all transfers between the airport, hospitals and your hotel. This makes the experience as stress free as it can possibly be.”
Lotus Medical International’s overriding commitment to patient care has not gone un-noticed. Whatclinic is one of the world’s largest providers of international healthcare gave the company Customer Service awards consecutively each year from 2010-2012, but in 2013 Lotus Medical International was given the prestigious 5 Star Treatment Award, making it one of the very few companies worldwide that has been awarded with an overall satisfaction score of an astounding 98% from its patients for surgery and service provision.
The core value that supports the work of Lotus Medical International is the critical importance of the quality of the hospitals used and the outstanding medical practitioners who work in them. The company is adamant that it works only with JCI and ISO Accredited Hospitals. Moreover, unstinting resources are spent on ensuring that only the very best doctors and dentists are used in procedures approved by Lotus Medical International.
Client satisfaction is essential to Lotus Medical International. “We provide an all-in surgery package. This delivers aftercare. It includes pick-ups and drop-offs to the airport, consultations with doctors and dentists, surgery and follow-up appointments. We put you up in some of the best resorts in Thailand and provide you with an English speaking “Medical Host”, who accompanies you to all or your appointments. The “Host” provides you with a local mobile phone ensuring you have someone on call 24/7. You also have access to our “Medical Coordinator” who is a skilled medical industry and surgery expert, who can confidently answer any question you may have before, during and after your medical holiday for plastic surgery in Thailand.” Our sales representatives/medical co-ordinators that have been trained to the highest standards. Our team comprises industry experts who can provide general support to our patients throughout the process. We passionately believe that every patient should have the best, most enjoyable experience possible and we focus on providing this wholeheartedly.
Lotus Medical believes in giving back to the community. Currently, we do not have any one formal charity that we work with. We have, however, helped numerous local people that otherwise could not afford to pay for medical treatment. Our biggest success to date was attaining a donation of $50,000 from one of America’s top sports celebrities, UFC President Dana White, to pay for a parental liver donor transplant for a local Thai baby who would otherwise have succumbed to her illness. Pictures of Tuptim before and after surgery:
For sure! Over all im quite young and was on the trip by my self If I didn’t have Lotus medical with me it would have not have been the same experience, I never felt alone or like I was a hassle to them I was treated with respect and care, the appointments were always on time the doctor was amazing and so direct it was great he was under standing and it really felt like he care for me! I would recommend this company to everyone
Excellent service from the moment I emailed my enquiry. Extremely happy with the results of my surgery. Would not want to have had my surgery anywhere else can not recommend them highly enough.
Kelly – Breast Implants, Cairns, Australia
I was really pleased with the service I received from Lotus Medical in making my appointment and on how to get to the clinic. The treatment itself was done professionally, with the Dr being very reassuring as this was my first Treatment for lines and wrinkles treatment. I would recommend Lotus Medical if you are considering any medical treatments in Thailand. They took all the worry out of the experience for me.
Michael – Botox, Australia
My experience was nothing short of amazing.From the start to finish. Everybody who I dealt with were professional and the facilities were top notch. I was made felt so comfortable and reassured about the procedure which was important as I had never been to hospital for anything. I recommend it over and over again.
Bella – Breast Implants, Australia