Surgical Guarantees

Hospital Surgery Guarantee

Some of our surgeons, namely those that work at Phuket International Hospital (PIAC), offer what is called a surgical guarantee. This means that if there is a problem which is the fault of the hospital or the surgeon, the PIAC will fix the problem at cost to themselves and, on occasion, pay towards travel expenses.

While we have never had a patient that needed to use this guarantee, surgery does come with its risks and is never 100% fool proof. This guarantee is therefore a very nice safety net to have.

When booking surgery at PIAC, you will be given a recommended length of stay in Thailand. In order to be covered by the guarantee, the hospital will ask that you stay for this length of time.

Please do make special note of the exclusion criteria. (For example, if you are a smoker then you must not smoke four weeks before and after your surgery in order to be covered by the guarantee)

You can read the full policy: GPS-Medical-Travel-Insurance-Coverage-2015

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Our Awards

We are so happy to have won the following awards thanks to our team commitment to quality customer service.

Success Stories & Client Testimonials

I would recommend this company to everyone

For sure! Over all im quite young and was on the trip by my self If I didn’t have Lotus medical with me it would have not have been the same experience, I never felt alone or like I was a hassle to them I was treated with respect and care, the appointments were always on time the doctor was amazing and so direct it was great he was under standing and it really felt like he care for me! I would recommend this company to everyone

Kristina, Australia

Excellent Service

Excellent service from the moment I emailed my enquiry. Extremely happy with the results of my surgery. Would not want to have had my surgery anywhere else can not recommend them highly enough.

Kelly – Breast Implants, Cairns, Australia

Took all the worry out of the experience for me

I was really pleased with the service I received from Lotus Medical in making my appointment and on how to get to the clinic. The treatment itself was done professionally, with the Dr being very reassuring as this was my first Treatment for lines and wrinkles treatment. I would recommend Lotus Medical if you are considering any medical treatments in Thailand. They took all the worry out of the experience for me.

Michael – Botox, Australia

Nothing short of amazing.

My experience was nothing short of amazing.From the start to finish. Everybody who I dealt with were professional and the facilities were top notch. I was made felt so comfortable and reassured about the procedure which was important as I had never been to hospital for anything. I recommend it over and over again.

Bella – Breast Implants, Australia